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A research from IT industry trade association CompTIA has revealed that more and more organizations are turning to managed services providers (MSPs) to handle aspects of their IT needs. This is not to say that companies are forgoing internal IT departments as that is farthest from the goal of managed IT services providers.

True, the adoption of MSPs in workplace have been both slow and low even though they’ve been around for quite some time, and even if the few who have adopted early on sing praises for their services. But over the years, companies have become more familiar with managed services and how they serve to complement their internal IT department.

As much as other business functions are being outsourced to experts, the same is what’s offered by MSPs. The aim is not to take away the internal expertise but to take away the relatively minor IT functions in order to give way for more strategic IT projects.

When there is no need to worry about network downtime interrupting employee productivity, the company’s internal IT staff is then free to focus on strategic IT projects. Click here to learn more.

It then makes sense to have certain IT functions like email hosting, storage, backup, recovery, and network monitoring be handled by a managed services provider. “While one-time projects account for some of these engagements, a significant portion is ongoing management of one or more IT functions by a managed services provider,” says Carolyn April, senior director, Industry Analysis at CompTIA and one of the authors of the report Fourth Annual Trends in Managed Services Study (the research survey made).

MSPs are partners, IT staff strategists

As I’ve mentioned above, the goal of MSPs is not to replace internal IT staff but generally to complement them. April continues, “Very few of these companies get rid of their IT staffs just because they join up with an MSP. It elevates the IT staff and brings them out of the shadows within the organization. It allows them to focus on a custom app dev project or cloud initiative – something highly strategic. I think that’s a win-win for your IT staff.”

Cost-savings will always be a good reason (and seen as the primary benefit) to turn to managed IT services and for good reason. But now, April says that cost benefits are considered table stakes and customers are looking for additional benefits like generating revenue and helping the company become more efficient.

The value found

CompTIA found that the visible improvement of the efficiency and reliability of IT operations was a main driving factor for going with an MSP for 56% of companies with 100 or more employees and 47% of companies with fewer than 100 employees.

Enhanced security and compliance, network monitoring, application monitoring, increased technology efficiency, hardware and infrastructure maintenance, advancement in technology usage, and faster hardware replacement are also some of the cost benefits of turning to a managed services environment. And all of which contribute to improved company efficiency and increased revenue.


If you want to experience for yourself the value managed IT services can bring to your business, click below book a network assessment with us. We’ll tailor IT solutions that your network requires.