Having professionally managed IT services is an important component of any company, especially now, as our businesses continue to move online at a rapidly evolving pace and it’s become what your clients and customers expect. But, with so much information online to sift through, it’s hard to know which IT company is right for you.
With a team of IT experts by your side, you can streamline your business, focus on business development, and leave the technical aspects to the pros. Whether you’re a small business or a corporation, you’ll want to make the right choice for your team.
Before you choose which IT company to work with, there are a few key questions to consider.
Are they up to date with modern technology?
Your IT company should stay on the cutting edge of modern technologies so you don’t have to. Let’s face it, things change at breakneck speeds and staying on top of the latest and greatest trends in IT is very important.
They need to know when upgrades come up for your IT security, data security, enterprise resource planning (ERP), and other managed IT services. Not only do new upgrades typically fix previous issues and bring you up to the newest and greatest, it can also prevent security issues like hacking and data breaches and can help your whole network run better and faster.
How much experience do they have?
When choosing an IT company, you can’t overlook experience. While a cheaper or more inexperienced company might look good on paper, years of quality service with a track record of happy customers can’t be overlooked.
You’ll want to look for a company with experience in management accounting, project management, system implementations and IT system performance. Make sure they have worked with a number of businesses and different industries to ensure a well-rounded knowledge base.
Will they customize your IT service package?
No matter the business you’re in, you need to pick an IT company that will be flexible in fine-tuning their services to meet your specific needs. Choosing an IT company that simply offers generic services or packages might seem like the easy option but these services may not meet your targeted needs. Look for a team that will customize their services based on your needs now and in the future.
Do they have a clear pricing structure for their IT services?
Many IT companies tend to offer prices that are relatively low on paper but can become higher later on when faced with emergency situations. One thing to account for when deciding on an IT services company is that they offer predictable, transparent prices calculated beforehand so that your business doesn’t have to deal with unforeseen expenditures.
Look for a company that offers fixed-fee contracts to avoid unexpected costs.
How easy are they to communicate with?
Any IT company you hire needs to communicate effectively and provide updates on a regular basis so that you always have a clear picture of all IT-related workings of your business. You should ideally have access to an IT expert via phone, email, client chat, and remote support. The more lines of communication you have, the easier it is to deal with issues that arise.
Ask them how they deal with high-pressure scenarios. If you’re ever in an IT emergency, you’ll want someone friendly, professional and prompt assisting you along the way.
Will you get round-the-clock network monitoring and help?
You should be able to count on your disaster recovery IT department to be available 24 hrs a day, 7 days a week. Our expert support team is available 24/7 to answer your business-critical issues so you never have to worry about your business technology, even when you’re away from the office.
While there are certainly various other factors to take into account as well when choosing an IT company, the tips above will guide your decision making process. If you are interested in more information or want to see if TLC Solutions is the right IT company for your business, please reach out for a free consultation today!