Picking an Enterprise Resource Planning system is a daunting task full of ways to customize and gain efficiencies for your business, but where do you start? Who has the time, expertise and energy to ask the right questions, make a plan for your business and carry out the implementation? Chances are you’ll have to look for an outside source – an ERP Consultant.
How do you know you’re choosing the right ERP consultant for your business, and how do you know your ERP software completely meets your business needs? We’ve come up with a list of questions you can ask a technology solutions provider when considering hiring an ERP consultant.
1. Do they have experience in your industry?
Nothing beats experience! Optimizing your business technology is no easy task, and you should look for an experienced ERP consultant who has a proven track record of working with businesses in your industry.
Experienced consultants will be able to efficiently identify which solutions are best for your team, guiding you through the implementation phases and setting you on the road to success.
If you’re unsure about a company’s experience, or if they are unwilling to provide case studies or examples of past work, it’s probably best to continue searching for a professional team offering a wider variety of ERP consulting services.
2. Do they offer comprehensive support?
When choosing an ERP consultant, pay attention to the list of support services they are able to offer clients, not only from day one but further down the road. From software selection to final deployment, your consultant should have multiple options and solutions for you to choose from and be offering the most up-to-date technology solutions available.
To get the most out of your system, ensure they offer ongoing support, maintenance, and upgrades. Can you get in touch with them via chat, email, and phone? Will they be available when you need them? Your ERP consultant should be available and responsive throughout the entire process.
3. Will you be able to customize your software?
There is no such thing as a one-size-fits-all ERP solution. To accommodate particular processes and software, most clients will need to request customizations. As customization comes with technical challenges, you should make sure any adaptations are left to expert ERP consultants.
4. Are they up to date on best practices?
Software solutions and best practices change all the time, so you will want to check out the ERP consulting firm’s website, employee LinkedIn profiles, press releases, and customer evaluations. This research will help you determine if they have a tried-and-tested methodology and are committed to constant development.
It is also important to set a date to meet with your prospective ERP consultants to ask them questions about their practices and see if they are a good fit.
5. Will they help integrate all of your technology?
Your ERP consultant should ideally have experience in more than just ERP since integrating both front and back-office technology is the key to increasing ROI and efficiency in today’s world. It is critical to select an ERP consulting firm with integration experience, especially if you are trying to link CRM, eCommerce, or any front-end application to your ERP, whether now or in the foreseeable future.
Integrating applications that manage and automate your business can be confusing and challenging. Fortunately, TLC Solutions offers a range of ERP Consulting Services to ensure that you get the most out of your ERP software and budget.