Client Systems Administrator

Client Systems Administrator

TLC Solutions is seeking a talented CLIENT SYSTEMS ADMINISTRATOR to join our team.

CLIENT SYSTEMS ADMINISTRATORS are the technical team members responsible for the delivery of IT services and support to our valued clients. Some involvement in project scope, management and deliver is required. This position reports directly to the Director of Operations and works Monday to Friday from 8am-5pm PST.

Essential responsibilities

• Resolve Tier 2 support issues such as requests for support of hardware, software and communication devices

• Investigate faults, user issues and other requests for support

• Take appropriate technical actions to ensure satisfaction and timely resolution

• Monitor all client issues and system faults, identifying trends and patterns and make recommendations to relevant team members, covering both technology and internal processes – Ensure that all work is carried out and documented in accordance with existing standards, methods and procedures

• Use any opportunity to inform and educate users on best practices with regards to existing technology, create educational and support materials

• Act as a client advocate providing feedback to both Account Managers and the Leadership team

• Research and seek software updates, settings, configuration, known issues, new solutions in order to aid in problem resolution

• Conduct onsite service trips as required; some travel may be required

• Assist TLC Solutions to continue to develop an innovative IT Consulting and Management company

• Provide exceptional customer service to all clients and potential clients

• Prioritize tickets based on severity and impact

• Participate in various projects, as assigned

• Continuous improvement of self through workshops, certifications, job shadows etc.

Qualifications and experience

• Minimum 3 years of customer service experience

• Minimum of 3 year of help desk experience or education or a combination of both

• Undergraduate degree, with preference for Computer Science, Computer Engineering or BCIT diploma

• MCSE Certification or actively working towards

• CCNA/CCNP Certifications

• Experience or certifications in Citrix an asset

• Strong knowledge of Virtualization specifically Hyper-V technology

• Apple experience or comfortability an asset

• Strong ability to multitask

• Ability to work well under pressure

• Proactive hands-on, roll up your sleeves and do whatever it takes to get the job done attitude

• Proficient in MS Office

• Ability to work independently and as a team, self-starter and energetic

• Strong communication skills

• Bring a positive attitude and outlook to an already thriving positive culture

• Contributor to a positive and results oriented team environment

• Curious, with a desire to understand and learn

• Good time management, organization and priority defining skills

• Exceptional ability to develop and maintain effective internal and external working relationships with all levels in the organization

• Exceptional ability to listen, communicate (written and oral) and collaborate

• Successful completion of Criminal Background Check

• Clean driving record and ability to produce a drivers abstract and claims history letter

• Ability to successful complete random drug and alcohol screening

• Legally allowed to work in Canada

TLC solutions provides a competitive salary, benefits, and bonus program to all employees.

If interested in this or other TLC positions, please forward your resume and cover letter in confidence to:
[email protected]

Please note, phone calls will not be accepted.