Account Manager

Account Manager

TLC Solutions is seeking a talented ACCOUNT MANAGER to join our team.

The ACCOUNT MANAGER will be able to effectively manage the relationship with the client while providing strategic advice on growth, scalability and product offerings. They are responsible for quarterly reviews and work closely with Inside Sales and Business
Development. This position reports directly to the Senior Account Executive and works Monday to Friday from 8am-5pm PST.

Essential responsibilities

• Prepare and deliver all quarterly reviews for assigned clients
• Analyze sales opportunities that are within corporate guidelines but benefit the
clients overall technical strategy
• Handling the overall well-being of the client’s experience while managing multiple
projects
• Maintaining accurate documentation and client information
• Monitor budget hours for all designated client projects in Connectwise to ensure
time is on track, no scope creep and client is actively informed
• Strong focus on onboarding and documentation
• Communicate weekly to each client for ongoing projects with updates
• Assist Business Development with technical assessments and pre-sale activities
• Attend pre-sale meetings to facilitate technical guidance and scope review
• Ensure transition planning and support of projects and initiatives
• Improve all vendor/partner relationship and agreements to maximize revenue
opportunities and technical support/training for technical resources
• Assist with all technical proposals from a content, hardware/software specification
and solution viability
• Ensure that all work is carried out and documented in accordance with existing
standards, methods and procedures
• Consistently look for opportunities to improve operational excellence and business
enhancements with process improvements, feedback and continued learning
through workshops, webinar, articles etc.

Qualifications and experience

• Minimum 5 years of customer service experience
• Minimum of 3 year of help desk experience or education or a combination of both
• Undergraduate degree, with preference for Computer Science, Computer
Engineering or BCIT diploma
• Strong ability to multitask
• Ability to work well under pressure
• Proactive hands-on, roll up your sleeves and do whatever it takes to get the job
done attitude
• Proficient in MS Office
• Ability to work independently and as a team, self-starter and energetic
• Strong communication skills
• Bring a positive attitude and outlook to an already thriving positive culture
• Contributor to a positive and results oriented team environment
• Curious, with a desire to understand and learn
• Good time management, organization and priority defining skills
• Exceptional ability to develop and maintain effective internal and external working
relationships with all levels in the organization
• Exceptional ability to listen, communicate (written and oral) and collaborate
• Successful completion of Criminal Background Check
• Clean driving record and ability to produce a drivers abstract and claims history
letter
• Ability to successful complete random drug and alcohol screening
• Legally allowed to work in Canada

TLC solutions provides a competitive salary, benefits, and bonus program to all employees.

If interested in this or other TLC positions, please forward your resume and cover letter in confidence to:
careers@tlcsolutions.ca

Please note, phone calls will not be accepted.